Last updated March 20,
2023
This privacy notice for Knox Virtual Solutions (), such as when
you:
- Visit our website
at https://knoxvirtualsolutions.com , or any website of ours that links to this privacy notice
- Download and use
our mobile application ( Knox Virtual Solutions) , our Facebook application Knox Virtual Solutions) , or any other application of ours that links to this privacy notice
- Engage with us in other related
ways, including any sales, marketing, or events
Questions or concerns?
Reading this privacy notice will help you understand
your privacy rights and choices. If you do not agree with our
policies and practices, please do not use our Services. If you still
have any questions or concerns, please contact us at andrea@knoxvirtualsolutions.com .
SUMMARY OF
KEY POINTS
This summary
provides key points from our privacy notice, but you can find out
more details about any of these topics by clicking the link
following each key point or by using our table of contents below to
find the section you are looking for. You can also click
here to go directly to
our table of contents.
What personal
information do we process? When you visit, use, or
navigate our Services, we may process personal information
depending on how you interact with Knox
Virtual Solutions
Do we process any
sensitive personal information?
Do we receive any
information from third parties?
How do we process your
information? We process your information to provide,
improve, and administer our Services, communicate with you, for
security and fraud prevention, and to comply with law. We may
also process your information for other purposes with your
consent. We process your information only when we have a valid
legal reason to do so. Click here to
learn more.
In what situations and
with which
How do we keep your
information safe? We have
What are your
rights? Depending on where you are located
geographically, the applicable privacy law may mean you have
certain rights regarding your personal information. Click
here to
learn more.
How do you exercise
your rights? The easiest way to exercise your rights is
by filling out our data subject request form available
Want to learn more about what
Knox Virtual Solutions
TABLE OF
CONTENTS
1. WHAT INFORMATION DO
WE
COLLECT?
Personal information you
disclose to
us
In
Short:
We collect personal information that you
provide to
us.
<
/div>We collect personal
information that you voluntarily provide to us when you
Personal Information
Provided by You. The personal information that we
collect depends on the context of your interactions with us and the
Services, the choices you make, and the products and features
you use. The personal information we collect may include the
following:
names
phone numbers
email addresses
mailing addresses
job titles
usernames
passwords
Sensitive
Information.
financial data
Social Media Login
Data. We may provide you with the option to register
with us using your existing social media account details, like your
Facebook, Twitter, or other social media account. If you choose to
register in this way, we will collect the information described in the
section called
All personal
information that you provide to us must be true, complete, and
accurate, and you must notify us of any changes to such personal
information.
Information collected
when you use our Facebook application(s). We by
default access your Facebook basic account information,
including your name, email, gender, birthday, current city, and
profile picture URL, as well as other information that you choose
to make public. We may also request access to other permissions
related to your account, such as friends, check-ins, and likes, and
you may choose to grant or deny us access to each individual
permission. For more information regarding Facebook
permissions, refer to the Facebook Permissions
Reference
page.
In Short:
We process your information to provide,
improve, and administer our Services, communicate with you, for
security and fraud prevention, and to comply with law. We may
also process your information for other purposes with your
consent.
We process
your personal information for a variety of reasons, depending on
how you interact with our Services, including:
<
ul>- To send administrative
information to you. We may process your information to
send you details about our products and services, changes to our
terms and policies, and other similar information.
- To enable user-to-user
communications. We may process your information if
you choose to use any of our offerings that allow for
communication with another user.
- To request feedback.
We may process your information when necessary to
request feedback and to contact you about your use of our
Services.
- To send you marketing
and promotional communications. We may process the
personal information you send to us for our marketing purposes, if
this is in accordance with your marketing preferences. You can
opt out of our marketing emails at any time. For more information,
see
" WHAT ARE YOUR PRIVACY RIGHTS? " below).
- To deliver
targeted advertising to you. We may process your
information to develop and display
personalized content and advertising tailored to your interests, location, and more.
- To post
testimonials. We post testimonials on our Services that
may contain personal information.
- To evaluate and improve our Services, products,
marketing, and your experience. We may process your
information when we believe it is necessary to identify usage
trends, determine the effectiveness of our promotional
campaigns, and to evaluate and improve our Services, products,
marketing, and your experience.
- To determine the
effectiveness of our marketing and promotional
campaigns. We may process your information to better
understand how to provide marketing and promotional campaigns
that are most relevant to you.
In
Short: We may share information in specific
situations described in this section and/or with the following
We
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
In
Short: If you choose to register or log in to
our Services using a social media account, we may have access
to certain information about
you.
Our Services offer you the ability
to register and log in using your third-party social media account
details (like your Facebook or Twitter logins). Where you choose
to do this, we will receive certain profile information about you
from your social media provider. The profile information we
receive may vary depending on the social media provider
concerned, but will often include your name, email address,
friends list, and profile picture, as well as other information you
choose to make public on such a social media platform.
We will use the information we
receive only for the purposes that are described in this privacy
notice or that are otherwise made clear to you on the relevant
Services. Please note that we do not control, and are not
responsible for, other uses of your personal information by your
third-party social media provider. We recommend that you review
their privacy notice to understand how they collect, use, and
share your personal information, and how you can set your
privacy preferences on their sites and apps.
5. HOW LONG DO WE KEEP
YOUR
INFORMATION?
In
Short: We keep your information for as long
as necessary to
We will only keep your personal
information for as long as it is necessary for the purposes set out
in this privacy notice, unless a longer retention period is required
or permitted by law (such as tax, accounting, or other legal
requirements).
When we have no
ongoing legitimate business need to process your personal
information, we will either delete or
6. HOW DO WE KEEP YOUR
INFORMATION
SAFE?
In
Short: We aim to protect your personal
information through a system of
We have implemented
appropriate and reasonable technical and
7. DO WE COLLECT
INFORMATION FROM
MINORS?
In
Short: We do not knowingly collect data
from or market to
<
div style="line-height: 1.5;">We do not knowingly solicit data
from or market to children under 18 years of age. By using the
Services, you represent that you are at least 18 or that you are
the parent or guardian of such a minor and consent to such minor
dependent’s use of the Services. If we learn that personal
information from users less than 18 years of age has been
collected, we will deactivate the account and take reasonable
measures to promptly delete such data from our records. If you
become aware of any data we may have collected from children
under age 18, please contact us at andrea@knoxvirtualsolutions.com
8. WHAT ARE YOUR PRIVACY
RIGHTS?
In
Short:
If you are located in the EEA or
UK and you believe we are unlawfully processing your personal
information, you also have the right to complain to your local data
protection supervisory authority. You can find their contact details
here: https://ec.europa.eu/justice/data-protection/bodies/authorit
ies/index_en.htm.
If you are located in Switzerland,
the contact details for the data protection authorities are available
here: https://www.edoeb.admin.ch/edoeb/en/home.htm
l.
Withdrawing your
consent: If we are relying on your consent to
process your personal information,
<
div style="line-height: 1.5;">However, please note that this
will not affect the lawfulness of the processing before its
withdrawal nor,
Opting out of
marketing and promotional
communications: You
can unsubscribe from our marketing and promotional
communications at any time by
Account
Information
If
you would at any time like to review or change the information in
your account or terminate your account, you can:
Log in to your account settings and update your user account.
Upon your request to terminate
your account, we will deactivate or delete your account and
information from our active databases. However, we may retain
some information in our files to prevent fraud, troubleshoot
problems, assist with any investigations, enforce our legal terms
and/or comply with applicable legal
requirements.
If you have questions or comments about
your privacy rights, you may email us at andrea@knoxvirtualsolutions.com .
9. CONTROLS FOR
DO-NOT-TRACK
FEATURES
Most web browsers
and some mobile operating systems and mobile applications
include a Do-Not-Track (
10. DO CALIFORNIA
RESIDENTS HAVE SPECIFIC PRIVACY
RIGHTS?
In
Short: Yes, if you are a resident of
California, you are granted specific rights regarding access to
your personal
information.
California Civil Code Section
1798.83, also known as the
If you are under 18 years of age,
reside in California, and have a registered account with Services,
you have the right to request removal of unwanted data that you
publicly post on the Services. To request removal of such data,
please contact us using the contact information provided below
and include the email address associated with your account and a
statement that you reside in California. We will make sure the
data is not publicly displayed on the Services, but please be
aware that the data may not be completely or comprehensively
removed from all our systems (e.g.
CCPA Privacy
Notice
The California Code of
Regulations defines a
(1) every individual
who is in the State of California for other than a temporary or
transitory purpose and
(2) every
individual who is domiciled in the State of California who is
outside the State of California for a temporary or transitory
purpose
All other individuals are defined
as
If this definition of
What categories of
personal information do we
collect?
We have collected the following
categories of personal information in the past twelve (12)
months:
| Category | Examples | Collected |
A.
Identifiers | Contact
details, such as real name, alias, postal address, telephone or
mobile contact number, unique personal identifier, online identifier,
Internet Protocol address, email address, and account
name | |
B. Personal
information categories listed in the California Customer Records
statute | Name,
contact information, education, employment, employment history,
and financial information | |
C. Protected
classification characteristics under California or federal
law | Gender
and date of birth | |
D. Commercial
information | Transaction information,
purchase history, financial details, and payment
information | |
E. Biometric
information | Fingerprints and
voiceprints | |
F. Internet or other
similar network activity | Browsing history, search history,
online | |
G. Geolocation
data | Device
location | |
H. Audio, electronic,
visual, thermal, olfactory, or similar
information | Images
and audio, video or call recordings created in connection with our
business activities | |
I. Professional or
employment-related
information | Business
contact details in order to provide you our Services at a business
level or job title, work history, and professional qualifications if you
apply for a job with us | |
J. Education
Information | Student records and directory
information | |
K. Inferences drawn from other
personal information | Inferences drawn
from any of the collected personal information listed above to
create a profile or summary about, for example, an individual’s
preferences and
characteristics | |
| L. Sensitive Personal Information |
- Receiving help through our
customer support channels;
- Participation in customer surveys
or contests; and
- Facilitation in the delivery of our
Services and to respond to your inquiries.
How do we use and
share your personal
information?
You may contact us
If you are using an
Will your information be
shared with anyone
else?
We may disclose your personal
information with our service providers pursuant to a written
contract between us and each service provider. Each service
provider is a for-profit entity that processes the information on our
behalf, following the same strict privacy protection obligations
mandated by the CCPA.
We may use your personal
information for our own business purposes, such as for
undertaking internal research for technological development and
demonstration. This is not considered to be
Your rights
with respect to your personal
data
Right to request deletion of
the data — Request to
delete
You can ask for the deletion of
your personal information. If you ask us to delete your personal
information, we will respect your request and delete your personal
information, subject to certain exceptions provided by law, such
as (but not limited to) the exercise by another consumer of his or
her right to free speech, our compliance requirements resulting
from a legal obligation, or any processing that may be required to
protect against illegal activities.
Right to be informed —
Request to know
Depending on the circumstances,
you have a right to know:
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- the specific pieces of personal
information we collected about you.
In accordance with
applicable law, we are not obligated to provide or delete
consumer information that is de-identified in response to a
consumer request or to re-identify individual data to verify a
consumer request.
Right to Non-Discrimination
for the Exercise of a Consumer’s Privacy
Rights
We will not discriminate against
you if you exercise your privacy
rights.
Right to Limit Use and Disclosure
of Sensitive Personal Information
We do not process
consumer's sensitive personal information.
Verification
process
Upon receiving your request, we
will need to verify your identity to determine you are the same
person about whom we have the information in our system. These
verification efforts require us to ask you to provide information so
that we can match it with information you have previously
provided us. For instance, depending on the type of request you
submit, we may ask you to provide certain information so that we
can match the information you provide with the information we
already have on file, or we may contact you through a
communication method (e.g.
We will only use personal
information provided in your request to verify your identity or
authority to make the request. To the extent possible, we will
avoid requesting additional information from you for the purposes
of verification. However, if we cannot verify your identity from the
information already maintained by us, we may request that you
provide additional information for the purposes of verifying your
identity and for security or fraud-prevention purposes. We will
delete such additionally provided information as soon as we finish
verifying you.
Other privacy
rights
To exercise these rights, you can
contact us
11. DO VIRGINIA RESIDENTS
HAVE SPECIFIC PRIVACY
RIGHTS?
In
Short:
Yes, if you are a resident of Virginia, you may be granted specific
rights regarding access to and use of your personal
information.
Virginia
CDPA Privacy Notice
Under the Virginia Consumer
Data Protection Act (CDPA):
If this definition
The information we collect, use,
and disclose about you will vary depending on how you interact
with Knox Virtual Solutions and our
Services. To find out more, please visit the following
links:
Your rights with respect to your
personal data
- Right to be informed whether or
not we are processing your personal data
- Right to access your personal
data
- Right to correct inaccuracies in
your personal data
- Right to request deletion of your
personal data
- Right to obtain a copy of the
personal data you previously shared with us
- Right to opt out of the processing
of your personal data if it is used for targeted advertising, the sale
of personal data, or profiling in furtherance of decisions that
produce legal or similarly significant effects (
"profiling" )
Exercise
your rights provided under the Virginia
CDPA
More
information about our data collection and sharing practices can be
found in this privacy notice
If you are using an
Verification
process
We may request that you provide
additional information reasonably necessary to verify you and
your consumer's request. If you submit the request through an
Upon receiving your request, we
will respond without undue delay, but in all cases, within forty-five
(45) days of receipt. The response period may be extended once
by forty-five (45) additional days when reasonably necessary. We
will inform you of any such extension within the initial 45-day
response period, together with the reason for the
extension.
Right to
appeal
If we decline to take action
regarding your request, we will inform you of our decision and
reasoning behind it. If you wish to appeal our
decision, please email us at andrea@knoxvirtualsolutions.com
12. DO WE MAKE UPDATES
TO THIS
NOTICE?
In
Short: Yes, we will update this notice as necessary to
stay compliant with relevant
laws.
We may update this privacy
notice from time to time. The updated version will be indicated by
an updated
13. HOW CAN YOU CONTACT
US ABOUT THIS
NOTICE?
If you have
questions or comments about this notice, you may andrea@knoxvirtualsolutions.com
14. HOW CAN YOU REVIEW,
UPDATE, OR DELETE THE DATA WE COLLECT FROM
YOU?<
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